Private Personal Training Terms & Policies

Thank you for choosing Oasis Wellness Collective. Our goal is to provide a supportive, professional, and results-driven experience. Please review the following policies before beginning your training program.

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Session Length

• Private training sessions are 55 minutes.

• Please arrive 5–10 minutes early to prepare for your session.

• Sessions will end on time to respect the next client's appointment.
   

Scheduling

• Sessions are scheduled by appointment only.

• Clients may book available appointments through our scheduling system or directly with their coach.

• We recommend maintaining a consistent weekly schedule for the best results.
   

Cancellation & Rescheduling

We understand that life happens.

• A minimum of 12 hours' notice is required to cancel or reschedule a session.

• Sessions canceled with less than 12 hours' notice will be charged in full.

• No-shows are considered completed sessions.

Exceptions may be made for true emergencies at the discretion of Oasis Wellness Collective.
 

Late Arrivals

If you arrive late:

• Your session will still end at its scheduled time.

• The session fee remains unchanged.

• Arriving more than 20 minutes late may result in cancellation if there is insufficient time for a safe and effective workout.
   

Package Expiration

Training packages are designed to encourage consistency.

• 12 Sessions — valid for 4 months

• 24 Sessions — valid for 8 months

• 36 Sessions — valid for 12 months

• 48 Sessions — valid for 16 months
   

Unused sessions expire after the package expiration date.
 

Travel Pause

We understand that clients travel.

Each client may place their package on hold:

• Up to two pauses per calendar year

• Maximum 30 days per pause

• Hold requests must be submitted before travel whenever possible.

Medical situations may be reviewed individually.
 

Health & Safety

Clients agree to:

• Inform their coach of any injuries, illnesses, surgeries, medications, or physical limitations.

• Stop exercising immediately if experiencing dizziness, chest pain, unusual discomfort, or injury.

• Obtain physician clearance when recommended.
   

Results Disclaimer

Results vary based on consistency with:

• Training attendance

• Nutrition

• Sleep

• Stress management

• Daily activity

• Individual physiology
   

While we provide expert coaching and programming, no specific weight loss or body composition results can be guaranteed.
 

Nutrition Guidance

General nutrition coaching is included with personal training.

Customized meal plans or specialized nutrition programs may be available through our nutrition partners for an additional fee.
 

Package Refund Policy

Training packages are:

• Non-refundable

• Non-transferable

• Cannot be shared between clients

Unused sessions have no cash value.
 

Coach Assignments

Clients train with the coach assigned to their program.

If scheduling requires, Oasis Wellness Collective reserves the right to substitute another qualified coach when appropriate.
 

Client Responsibilities

To maximize your success, clients agree to:

• Arrive prepared and on time.

• Wear appropriate workout attire and athletic shoes.

• Bring water.

• Communicate openly with their coach.

• Follow the recommended training and recovery plan.
   

Communication

Questions outside of scheduled sessions are welcome.

Please allow up to 24 business hours for responses to texts, emails, or messages.
 

Photography & Social Media

Progress photos and videos may occasionally be taken for coaching purposes.

No images or videos will be shared publicly without your permission.
 

Personal Belongings

Oasis Wellness Collective is not responsible for lost, stolen, or damaged personal belongings.
 

Respectful Environment

Oasis Wellness Collective is committed to creating a welcoming, supportive, and inclusive environment.

Harassment, abusive language, discrimination, or disruptive behavior toward staff or other members will not be tolerated and may result in termination of services without refund.
 

Agreement

By purchasing personal training services, the client acknowledges that they have read, understood, and agree to abide by these policies.